SHIPPING

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

We're currently experiencing a slight delay in order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.

I entered the wrong address, how can I change it?

 Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by emailing us at hello@fikah.com.au

 I am missing an item in my order, please help.

On occasion orders may be sent via a split shipment. Please note, your order may arrive in multiple packages. You will receive additional tracking for your items via email.

RETURNS

What is your returns policy?

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Please read our full Returns Policy 

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within 14 days of delivery.

 Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy.

 

SALE

What does Final Sale mean - Can I return my item?

For all products marked with FINAL SALE, there is a strict no returns, exchange or refund policy, unless your item is deemed faulty. FINAL SALE items will not be accepted  if returned via the Online Returns Portal. Due to the reduced pricing of our Online Warehouse Sales some items may have slight imperfections or reasonable flaws which we do not consider a fault. If something you ordered has a minor manufacturing fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major manufacturing fault you have the option of a replacement, refund or credit note. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item, please contact us immediately at hello@fikah.com.au

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.

Items marked as FINAL SALE and included in our Online Warehouse Sale are considered final, unless deemed faulty.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

 

PRE-ORDER

What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Adelaide warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.

 

PAYMENT

What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account. 

GIFT VOUCHERS

What is my gift voucher pin?

Gift vouchers  will have a unique pin provided with the gift voucher number upon issue.

What are your online gift voucher terms and conditions?

 When a gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

 

OTHER

Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact www.fikah.com.au

When will I receive my Welcome Code?

First time subscribers will receive their Welcome email 30 minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and Fikah insider musings.

By 'adding to cart' does this reserve the item?

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

I can't find something I wanted to purchase, or it is listed as sold out.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Our size guide can be found on each product page. If you would like further advice on sizing please contact hello@fikah.com.au

Where is my confirmation email?